Last updated: September 12, 2026
We offer a 30-calendar-day return window. The return window starts on the date the carrier marks your order as delivered. To be eligible for a change-of-mind return, the dog DNA test kit must be unused, unopened, and in its original packaging.
| Return type | What qualifies | Who pays return shipping | Fees | Refund or replacement |
|---|---|---|---|---|
| Change of mind / remorse | Kit is unused, unopened, and in original packaging. Return is requested within 30 calendar days of delivery. | Embarkvetdeal provides a prepaid return label. | No restocking fee. No reset fee. | Refund to the original payment method after inspection. |
| Defective item | Kit has a manufacturing defect, damaged contents, missing parts, or is not the item ordered. Contact us within 30 calendar days of delivery. | Embarkvetdeal provides a prepaid return label. | No restocking fee. No reset fee. | Replacement or refund, based on your choice and stock availability. |
How to start a return: email info@embarkvetdeal.com with your order number, the email address used at checkout, and the reason for the return. We will reply with return instructions and a prepaid return label. Returns are sent by mail to:
Embarkvetdeal
1401 Don Ray Rd
Norman, OK 73026
United States
For change-of-mind returns, do not open the sealed sample collection pouch, do not activate the kit, do not collect a sample, and do not send anything to a laboratory. Once a kit has been opened, activated, swabbed, or sent to a laboratory, it cannot be returned for a change of mind. A kit that has been opened, activated, swabbed, or sent to a laboratory can still be returned if it is defective or if we sent the wrong item.
After we receive your return, we inspect the kit. We process the refund within 1–2 business days after inspection. The refund is sent to the original payment method. Banks and payment providers usually post the refund within 7–10 business days. The exact posting time depends on your bank or payment provider.
If you receive a defective kit, contact us before opening the sealed sample collection pouch when possible. If the defect is discovered after opening, send clear photos of the kit, the packaging, and the issue. We will review the photos and provide return instructions.
For defective kits reported after the sample has been sent to the laboratory, we will provide a replacement kit if the defect is confirmed and a replacement is available. A refund is not available after the laboratory has processed the sample.
If you need to cancel an order, email us before the order ships. Once the order has shipped, please use the return process above.