Last updated: September 12, 2026
Embarkvetdeal respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and the choices you have. This policy applies to embarkvetdeal.com and to orders placed through our website.
Information we collect
We collect information you provide directly:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment confirmation details from our payment providers
- Messages you send to customer service
- Pet information you choose to provide for a dog DNA test kit
- Sample identification numbers linked to a kit
- DNA test results linked to your account or order
We also collect limited technical information when you use our website:
- IP address
- Browser type
- Device type
- Pages viewed
- Referring URL
- Cookie identifiers
How we use information
We use your information to:
- Process and ship orders
- Send order confirmations, shipping confirmations, and delivery updates
- Provide customer service
- Process returns and refunds
- Connect a dog DNA sample to the correct order and account
- Deliver DNA test results
- Prevent fraud and secure our website
- Meet legal, accounting, and dispute-resolution requirements
- Send marketing emails if you opt in. You can opt out at any time.
Dog DNA and sample data
Dog DNA test kits involve a sample from your dog. We use the sample identification number to connect the sample to your order and to deliver results. We do not use dog DNA data for human insurance, human employment, or human medical decisions. DNA test results are for informational purposes and are not a veterinary diagnosis.
How we share information
We share information only when needed to run our business:
- Payment providers to process payments and refunds
- Shipping carriers to deliver orders
- Laboratories or testing partners to process dog DNA samples
- Email, hosting, analytics, and security providers that support our website
- Professional advisers, such as accountants or lawyers, when required
- Government or law enforcement when required by law
We do not sell personal information.
Cookies
We use cookies and similar tools for:
- Cart and checkout functionality
- Account login
- Website security
- Analytics
- Marketing measurement, if you consent
You can block or delete cookies in your browser settings. Some parts of the website, such as checkout, may not work properly if cookies are blocked.
Your privacy rights
Depending on where you live, you have rights over your personal information. These rights can include:
- Access to the personal information we hold about you
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Objection to processing
- Portability of your information
- Withdrawal of consent
- Opt-out of marketing emails
California residents have rights under the CCPA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. We do not discriminate against you for exercising your privacy rights.
To make a request, email info@embarkvetdeal.com. We will verify your request using the email address and order information linked to your account. We respond within the time required by applicable law.
Data retention
We keep personal information for as long as needed to provide services, manage accounts, complete orders, handle returns, prevent fraud, and meet legal, accounting, and dispute-resolution requirements. When information is no longer needed, we delete it or anonymize it.
Security
We use administrative, technical, and physical safeguards to protect personal information. These safeguards include secure payment processing, access controls, and encrypted connections. No online system is completely secure, so please use a strong password and contact us if you believe your account has been accessed without permission.
Children
Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us and we will delete it.
International transfers
We operate in the United States. If you access our website from outside the United States, your information is transferred to and processed in the United States. We use appropriate safeguards for covered transfers.
Updates
We update this policy when our practices change. The date at the top of this page shows the latest update.
Contact
Embarkvetdeal
1401 Don Ray Rd
Norman, OK 73026
United States
Email: info@embarkvetdeal.com
Phone: +1 479-431-1904